Notice of Privacy Practices

Effective date: April 21, 2025. This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.

Our commitment to your privacy

At Tennessee Premier Health, we are committed to protecting your personal health information. This notice describes your rights and our legal duties regarding your Protected Health Information (PHI) under the Health Insurance Portability and Accountability Act (HIPAA).

How we may use and disclose your health information

Treatment: We may share your health information with other providers to coordinate and manage your care.
Payment: We may use and disclose PHI to obtain payment from insurance companies or third-party payers.
Healthcare Operations: We may use your PHI for administrative purposes such as quality improvement, training, accreditation, and compliance activities.
Appointment Reminders and Follow-Up: We may contact you by phone, text, email, or other methods to remind you of appointments or provide follow-up care information.
As Required by Law: We may disclose your PHI when required by federal, state, or local law.
Public Health Activities: We may report information to public health authorities to prevent or control disease, report child abuse, or ensure FDA compliance.
Law Enforcement: We may share PHI with law enforcement when legally required, such as in response to a court order or subpoena.
Health Oversight Activities: We may disclose PHI to governmental agencies that oversee healthcare programs for audits or investigations.
To Avert a Serious Threat: We may use or disclose PHI if necessary to prevent a serious threat to your health or the health and safety of others.

Other uses and disclosures require your authorization

For all other uses or disclosures not covered by this notice, we will obtain your written authorization. This includes marketing communications not related to your care, sale of your PHI, and most uses of psychotherapy notes (if applicable). You may revoke your authorization at any time in writing.

Your rights regarding your health information

Access Your PHI: Request and receive a copy of your medical records.
Amend Your Records: Request corrections to your health information.
Request Confidential Communications: Ask us to contact you in a specific way (e.g., home phone, mail, email).
Request Restrictions: Ask us not to share certain information. We may not be able to accommodate all requests.
Receive a List of Disclosures: Ask for a list of the disclosures we have made of your PHI (excluding treatment, payment, and healthcare operations).
Receive a Paper Copy of This Notice: Even if you agreed to receive it electronically.

Complaints

If you believe your privacy rights have been violated, you can file a complaint with Tennessee Premier Health (phone (865) 234-4395, email support@tnpremierhealth.com, address 145 Bear Crossing, Ste. 100, Office 112, Mount Juliet, TN 37122) or with the U.S. Department of Health and Human Services Office for Civil Rights. You will not be penalized or retaliated against for filing a complaint.

Our website

This section describes information collected by our website, www.tnpremierhealth.com. Our website is for general information and scheduling only. It is not used to collect or store medical information.

Visitor statistics. We measure website traffic using a privacy-focused analytics service (Vercel Web Analytics) that does not use cookies and does not identify individual visitors. We see anonymous, aggregate information such as which pages are visited and which buttons are clicked. We do not use advertising trackers, Google Analytics, social media pixels, or session recording tools on this website.

Contact and waitlist forms. If you submit a form on our website, the information you enter (such as your name, phone number, and email address) is delivered to our team by email so we can respond to you. Please do not include symptoms, medical history, or other health details in website forms. Those conversations belong in a visit or through our secure channels.

Security screening. Our forms use Cloudflare Turnstile to block automated spam. This check is a security measure and is not used to track you across other websites.

Booking and patient tools. When you book a visit, you leave our website and use our scheduling partner's site (Solv), which has its own privacy practices.

Changes to this notice

We reserve the right to change this notice at any time. Updated notices will be posted on our website and made available upon request.

Contact information

Tennessee Premier Health · Phone (865) 234-4395 · Email support@tnpremierhealth.com
145 Bear Crossing, Ste. 100, Office 112, Mount Juliet, TN 37122