Question 1

What is telemedicine?

Accepted Answer

Telemedicine allows you to connect with healthcare providers virtually through secure video. It offers a convenient way to receive medical care without visiting a clinic in person.

Question 2

What conditions can be treated through telemedicine?

Accepted Answer

We treat a wide range of non-emergency conditions, including colds, flu, and COVID-19 symptoms, allergies and asthma, skin conditions and rashes, urinary tract infections, and mental health screenings with referrals. For ongoing needs like chronic condition management, our telehealth primary care can help.

Question 3

Who are your healthcare providers?

Accepted Answer

Our team consists of licensed, board-certified providers with experience in telemedicine and patient care.

Question 4

How do I book an appointment?

Accepted Answer

Scheduling is easy: book online through our scheduling link, choose a date and time, and connect with a provider by video. Same-day appointments are available 7 days a week.

Question 5

Do I need to download an app?

Accepted Answer

No. Our platform works on any smartphone, tablet, or computer with internet access. Just open the link and start your consultation.

Question 6

How long does a virtual visit take?

Accepted Answer

Most appointments last 15–20 minutes, depending on the complexity of your condition.

Question 7

Do you accept insurance?

Accepted Answer

Yes. We accept many major plans, including BlueCross BlueShield (Commercial), BlueCare TennCare, UHC Community Plan, WellPoint, Medicare, Aetna, UHC Commercial (including Surest and UMR), and Tricare.

Question 8

How much does a telehealth visit cost?

Accepted Answer

Urgent care visits are $52 with our same-day discount when you pay on the day of your visit; if you choose to be billed instead, the visit is billed at $150 — never both. Visits include 48–72 hour follow-up care. Telehealth primary care visits are $75 with the same-day discount. HSA/FSA cards are accepted.

Question 9

What payment methods do you accept?

Accepted Answer

We accept credit and debit cards, HSA/FSA payments, and many major insurance plans.

Question 10

What if I have trouble connecting to my appointment?

Accepted Answer

If you experience technical issues, our support team is available to assist you. Contact us by phone for immediate help.

Question 11

Is my information secure?

Accepted Answer

Yes. We use HIPAA-compliant technology to ensure your personal and medical information remains private and secure.

Question 12

How does Tennessee Premier Health protect the integrity of its mission and community?

Accepted Answer

We hold a high standard for our digital and professional environment. For details on how we protect our services, please review our Business Integrity & Terms page.

Frequently asked questions

Telemedicine basics

Appointments & scheduling

Insurance & payment

Privacy & support

Still have questions?