Frequently
Asked 
Questions

General Questions

 

What is telemedicine?

 

Telemedicine allows you to connect with healthcare providers virtually through secure video. It offers a convenient way to receive medical care without visiting a clinic in person.

 

What conditions can be treated through telemedicine?

 

We treat a wide range of non-emergency conditions, including:
✔️ Colds, flu, and COVID-19 symptoms
✔️ Allergies and asthma
✔️ Skin conditions and rashes
✔️ Urinary tract infections (UTIs)
✔️ Mental health concerns
✔️ Chronic disease management (diabetes, hypertension, etc.)

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Who are your healthcare providers?

 

Our team consists of licensed, board-certified doctors, nurse practitioners, and healthcare specialists with experience in telemedicine and patient care.

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Appointments & Scheduling

 

How do I book an appointment?

 

Scheduling an appointment is easy!

1️⃣ Simply visit
2️⃣ Choose a date and time
3️⃣ Connect with a provider by video

 

Do I need to download an app?

 

No, our platform works on any smartphone, tablet, or computer with internet access. Just log in and start your consultation.

 

How long does a virtual visit take?

 

Most appointments last 15-20 minutes, depending on the complexity of your condition.

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Insurance & Payment

 

Do you accept insurance?

 

Currently, we accept Medicare, Medicaid (UHC Community & BlueCare), BCBS Commercial and Alliant Health Plans. We also offer cash pay & HSA/FSA. We are working to get credentialed with other insurance companies and will be updating as we are approved.

We can send you a super-bill for *possible* reimbursement by your insurance company.

 

How much does a telemedicine visit cost?

 

$50 + $2 (processing fee) Same-Day Flat Fee Per Telehealth Visit

Includes 48–72 Hour Follow-Up Care
✔️ No Insurance Needed
✔️ No Surprise Bills

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Did you know the average urgent care visit costs $150–$200 before your deductible? With us, it’s just $52 when you pay the same day - simple, affordable, and transparent.

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What payment methods do you accept?

 

We accept credit/debit cards, HSA/FSA payments, & some health insurance providers (see above). 

 

 

Technical Support

 

What if I have trouble connecting to my appointment?

 

If you experience technical issues, our support team is available to assist you. contact us by phone for immediate help.

 

Is my information secure?

 

Yes! We use HIPAA-compliant technology to ensure your personal and medical information remains private and secure.

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Other Questions

How does TPH protect the integrity of its mission and community?

We hold a high standard for our digital and professional environment. To prevent willful malice, defamation, and tortious interference, we actively monitor for coordinated harassment and the use of pseudonymous 'puppet' accounts.

For more details on how we protect our services, please review our
Business Integrity & Terms page.

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